FAQs

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

What is your minimum order quantity and warranty?

MOQ is one set, and warranty is one year.During the warranty period, we offer the following services:online technical support,free replacement of spare parts.Exceeding warranty period:

If your machine tool requires service beyond the one-year warranty period, you will only be charged for the replacement parts.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What is the payment Terms?

T/T ,Western Union,30% initial payment when order ,70% balance payment before shipment ;Irrevocable LC at sight .

What is your trade terms?

FOB, CFR,CIF or others terms are all acceptable.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods.

1.Express is normally the most quickest but also most expensive way.

2.By sea freight is the best solution for big amounts.

Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

What is the package of the machines?

The machines standard packed by plywood case.